Returns

We want you to love your Novo Jewellery purchase. If you are not fully satisfied, you can request a return within the allowed return period.

Items must be unused, unworn, and returned in their original packaging. For hygiene and quality reasons, customized, engraved, or final sale items may not be eligible for return.

Return Conditions
Item must be unused and in original condition
Original packaging must be included
Return request must be made within the return period
Customized or personalized jewellery is not returnable